Hornblower Group, Inc.其母公司、子公司和关联公司（"Hornblower Group Family of Companies"）致力于保护您的个人信息的隐私。

The Hornblower Group Family of Companies is made up of different legal entities who offer its services and products under different brand names, including, among others, Alcatraz City Cruises, Alcatraz Island Services, American Queen Voyages, Anchor,  Bridgeport Shipyard, City Cruises, City Experiences, City Ferries, Devour Tours, HMS Ferries, Hornblower, Journey Beyond, Liberty Landing Ferries, Niagara City Cruises, Niagara Jet City Cruises, NYC Ferry, Seaward Services, Shore Excursions of America, Statue City Cruises, Venture Ashore, and Walks. This privacy statement is issued on behalf of the whole Hornblower Group Family of Companies so when we mention “Hornblower”, “City Experiences”, “American Queen Voyages”, “AQV”, Journey Beyond”, “we”, “us” or “our” in this privacy statement, we are referring to the relevant company in the Hornblower Group Family of Companies responsible for processing your information. If you are in the European Union, UK, or Switzerland, Hornblower Group, Inc. is the “data controller” for cityexperiences.com and is responsible for this website and any personal information that is provided via this website.  For all other website domains and services, the relevant company in the Hornblower Group Family of Companies who you submit your personal information to is the data controller. If any terms of this Privacy Policy contradict the terms of any privacy policy of any of our Sites (defined below), then the terms of this Privacy Policy will govern.

This policy describes how we treat personal information we collect both online and offline and the choices you have associated with that information.

除了标准隐私政策之外。

• • 如果你位于加拿大，也请阅读我们的 加拿大隐私政策
  • 如果你住在加州，也请阅读我们的 加州隐私政策

• • 如果你居住在欧盟、英国或瑞士，也请阅读我们的 给欧洲经济区、英国和瑞士的个人的特别通知
  • If you are located in Australia, please also read ourAustralian Privacy Policy

本隐私政策（"政策"）的设计考虑到了您的需要。 本政策如何适用于您，将取决于您与我们互动的方式。 例如，您可能。

i. 购买门票和/或参加我们提供的众多体验项目之一；如我们的包租游艇、餐饮巡游和渡轮服务，或参加导游或短途旅行或过夜巡游。

ii. 通过任何书面、电子和口头交流与我们沟通。

iii. 使用我们的一个 我们的网站或移动应用程序，以及所有链接到或显示本政策的相应网页和网站（"网站"）。

iv. 创建一个账户或订阅我们的电子邮件通讯。

v. 使用我们拥有或运营的任何其他功能或内容；或

vi. 以其他方式就我们的业务运作与我们沟通。

这些例子以及任何其他互动、交流或使用我们的网站、设施、经验和/或雇员或独立承包商都包含了我们的 "服务"。您对每项互动的选择和权利在下文中有更详细的解释。 点击每个图标下的 "了解更多 "以获得更多信息，或向下滚动以阅读完整政策。

我们拥有哪些信息以及我们从哪里获得这些信息
当您创建账户、购买门票、参加我们的体验活动、联系我们、使用我们的网站、使用应用程序和社交媒体或以其他方式向我们提交个人信息时，我们会收集和存储有关您的不同类型的信息。 这些信息包括（如适用）身份、联系、财务、技术、概况、音频和视频、电子、使用、地理位置、营销和通信、招聘以及一些健康数据。我们还可能从这些信息中推断出您的兴趣和偏好。我们通过公平和合法的方式收集个人信息，并在适当情况下直接从您那里收集。

了解更多

我们如何使用您的信息及原因
我们将出于多种原因收集和使用您的信息，如帮助您获得我们的服务、分享新闻、用于营销以及法律允许或要求的其他情况。

了解更多

我们与谁共享您的数据及原因
我们可能会向合作伙伴和其他与我们服务相关的第三方披露您的个人信息。这些可能包括与Hornblower有关联的其他公司、IT和系统管理服务提供商、专业顾问、广告合作伙伴、数据分析提供商和其他方，以协助向您提供我们的服务；我们也可能在法律要求或允许时向其他方披露。

了解更多

保管您的信息
您的数据安全对我们很重要，我们会采取措施，努力确保您的信息得到保护，并在我们不再需要时安全地删除。然而，完美的安全并不存在，我们不能保证您的个人信息的绝对安全。您的个人信息可能会在另一个国家进行处理，因此，这些国家的法院、执法部门和国家安全机构可能会查阅您的个人信息。

了解更多

联系我们

如果您有任何问题，请联系我们
如果您对本隐私政策有任何疑问或反馈，请通过电子邮件与我们联系，地址是 [email protected].

了解更多

What Information We Have and Where We Get It  

个人信息是指与您有关的、可识别您个人身份的或可用于识别您身份的任何信息，如您的用户ID、姓名、电子邮件地址、姓名、电话号码、地址和支付账户号码。我们可能收集的关于您的个人信息类型包括，但不限于。

We collect information you provide us directly:

We collect information you share with us when you use our Services. For example, when you book charter yacht, dining cruise and ferry services through our Sites or by calling us, we may ask your name, street address, email address, and payment information. When you fill out a booking form with us on our Sites, we may collect your name, email, phone, company name and party information. We may also collect your Personal Information in connection with employment at Hornblower that you leave at our Site. 

We collect information from you passively:

We may collect information about your use of the Services. For example, we may collect information that your browser sends whenever you visit our Sites or when you access the Sites by or through a mobile device (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When you access the Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
We may also use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Services. You can enable or disable location services when you use our Services at any time by way of your device settings.
LEARN MORE  

We collect information about you from our Affiliates and Subsidiaries:

我们可能会从由霍恩布洛尔控制或与之共同控制的公司获得您的个人信息。

We collect information about you from third parties:

例如，如果您使用我们网站的社交媒体功能或在社交媒体平台上发帖，社交媒体网站将向我们提供一些关于您的信息。 如果我们从另一个人（包括家庭成员、朋友或旅行社）那里收集关于您的信息，该人寻求代表您使用我们的服务，那么该人将被要求向我们提供与我们通常直接向您收集的相同的个人信息，以完成您的预订。我们认为该人已获得您的同意和授权，为政策中所述的相关目的向我们提供您的个人信息，除非并直到我们被告知有其他情况。

我们如何使用您的信息及原因 

We use information to provide you with products and services 

我们将使用您的个人信息来提供您要求的信息或服务，并在您选择参与我们服务的互动功能时允许您这样做。如果适用信息由第三方提供或服务由第三方执行，那么我们将向提供信息或执行适用服务的第三方披露适用信息。您的信息可能被提供给或提供给第三方服务供应商和承包商，他们有合同义务保护您的信息，正如本政策所披露的那样。

我们使用信息来更新您对我们服务的改变

我们将向您发送管理或账户相关信息，以通知您有关我们服务的变化。此类通信可能包括政策更新、您的交易确认、安全更新或其他相关交易信息。我们处理您的联系信息以向您发送此类通信。与服务有关的通信不具有促销性质。您不能取消订阅此类通信，否则您可能会错过与您的账户或服务有关的重要发展。

我们使用信息来回应你的要求或问题

我们收集您与我们联系时提供给我们的任何信息，如问题、关切、反馈、争议或问题。没有您的个人信息，我们就无法对您作出回应，也无法确保您继续使用和享受服务。

我们使用信息来向您发送营销和促销通信

我们可能会使用您的个人信息，根据您已经购买或查询的服务，以通讯、营销或促销材料、优惠以及您可能感兴趣的其他信息与您联系，除非您选择不接收此类信息。您可以按照我们发送的任何电子邮件中提供的退订链接或指示，选择不接收我们的任何或所有这些电子邮件。您可以通过向我们发送的任何短信发送STOP信息来选择不接收我们的短信/文本程序。我们不会购买同意书，或出售、出租或分享选择加入我们的移动短信/短信计划的同意书。

我们利用信息来改善我们的服务

我们将使用您的信息来收集分析或有价值的信息，以便我们能够改进我们的服务，并检测、预防和解决技术问题。我们还可能使用您的信息来监测我们服务的使用情况，包括但不限于输入的搜索词、访问的网页和查看的文件。

我们使用信息来强制遵守我们的政策

When you access or use our Services, you are bound to our Terms of Use which may be found at this link or on the Site you made your purchase on, the applicable Service Terms and Conditions for purchases which may be found at this link or on the Site you made your purchase from, the applicable Rewards Terms if participating in a Rewards program or, for American Queen Voyages, the SSOA Loyalty Program Terms, and this Policy. To ensure you comply with them, we process your Personal Information by actively monitoring, investigating, preventing and mitigating any alleged or actual prohibited, illicit or illegal activities on our Services. We also process your Personal Information to: investigate, prevent or mitigate violations of our internal terms, agreements or policies; enforce our agreements with third parties and business partners; and, as applicable, collect fees based on your use of our Services. We cannot perform our Services in accordance with our terms, agreements or policies without processing your Personal Information for such purposes.

我们使用信息来维持法律和监管的合规性

Our Services are subject to certain laws and regulations which may require us to process your Personal Information. For example, we process your Personal Information to pay our taxes, to fulfill our business obligations, ensure compliance with employment and recruitment laws or as necessary to manage risk as required under applicable law. Without processing your Personal Information for such purposes, we cannot perform the Services in accordance with our legal and regulatory requirements.

我们与谁分享您的数据以及为什么？ 

我们可能会向合作伙伴和其他与我们服务相关的第三方披露您的个人信息。

我们将在霍恩布洛尔集团旗下的公司内部分享信息。

霍恩布洛尔是一个拥有众多法律实体、业务流程、管理结构和技术系统的公司组织的一部分，即霍恩布洛尔集团的公司家族。霍恩布洛尔可能与该组织分享您的个人信息，以便向您提供服务并根据您的要求采取行动。

我们将与代表我们履行服务的第三方分享信息。

我们可能会雇用第三方公司和个人来促进我们的服务（"服务提供商"），代表我们提供服务，执行与服务有关的服务或协助我们分析我们的服务如何被使用。这些第三方接触您的个人信息只是为了代表我们执行这些任务，他们有义务不为任何其他目的披露或使用这些信息。

我们可能与第三方票务供应商分享信息。

我们可能会与其他提供服务的第三方票务供应商共享信息。 例如，如果您购买的捆绑套餐包括来自霍恩布洛尔集团公司以外的公司（"票务供应商"）的产品，您的个人数据可能被共享，以方便您的购买。 一旦个人信息与票务供应商共享，该信息将受制于票务供应商的隐私惯例。

如果我们的业务的任何部分涉及合并或收购，我们可能会分享信息。

如果霍恩布洛尔公司涉及合并、收购或资产出售（每项 "交易"），您的个人信息可能会被披露，以评估和促进交易和/或作为商业资产转让。如有需要，我们将在您的个人信息因交易而被转移或披露并受不同的隐私政策保护时提供通知。

如果我们认为为了遵守法律或保护自己，我们可能会分享信息。

在某些情况下，Hornblower可能被要求或允许根据适用的法律或应执法部门或公共机构（如法院或政府机构）的有效要求而披露您的个人信息。霍恩布洛尔可能会披露您的个人信息，并善意地认为这种行为是必要的或谨慎的，以： 1:
- 遵守法律规定的义务。
- 保护和捍卫霍恩布洛尔的权利或财产。
- 防止或调查与本服务有关的可能的不法行为。
- 保护本服务的用户或公众的个人安全；以及
- 保护法律责任。

照顾好您的信息 

我们使用标准的安全措施。

您的数据安全对我们来说非常重要，我们会采取措施努力确保您的信息得到保护，但请记住，没有一种通过互联网的传输方法或电子存储方法是100%安全的。我们的安全措施包括行业标准的物理、技术和管理措施，以防止未经授权访问或披露您的信息，保持数据的准确性，确保信息的适当使用，并以其他方式保护您的个人信息。虽然我们努力使用商业上可接受的手段来保护您的个人信息，但我们不能保证其绝对安全。

我们只在必要时保留您的数据。

霍恩布洛尔仅在本政策规定的必要时间内保留您的个人信息。我们将在必要的范围内保留和使用您的个人信息，以履行我们的法律义务（例如，如果我们被要求保留您的数据以遵守适用的法律），解决争端和执行我们的法律协议和政策。霍恩布洛尔还将为内部分析目的保留使用数据。使用数据通常会被保留较短的时间，除非这些数据被用来加强我们服务的安全性或改善其功能，或者我们在法律上有义务保留这些数据较长的时间。

我们在美国境内和境外都存储信息。

您的个人信息可能会被转移到您所在的州、省、国家或其他政府管辖区以外的计算机上，并在这些计算机上维护，这些地方的数据保护法可能与您所在的管辖区不同。如果您位于美国境外并选择向我们提供信息，请注意，我们会将数据（包括个人信息）转移到美国并在那里进行处理。

霍恩布洛尔将采取合理的措施，以确保您的个人信息得到安全处理并符合本政策的规定，除非有足够的控制措施，包括您的个人信息安全，否则不会将您的个人信息转移到一个组织或一个国家。如果您不希望将您的信息转移到您所在的国家或司法管辖区以外的地方，或在那里处理或维护您的信息，您就不应该使用服务。

我们可能链接到我们无法控制的第三方网站或服务。

我们的服务可能包含到其他网站的链接，这些网站不是由我们经营的。如果您点击一个第三方链接，您将被引导到该第三方网站。我们强烈建议你审查你所访问的每个网站的隐私政策。我们无法控制任何第三方网站或服务的内容、隐私政策或做法，也不承担任何责任。

我们的服务不针对18岁以下的人。

未经父母同意，我们不会有意收集任何未满18岁者的个人信息。如果您是家长或监护人，并且您知道您的孩子向我们提供了个人信息，请联系我们。如果我们知道我们在没有核实家长同意的情况下收集了儿童的个人信息，我们会采取措施从我们的服务器上删除这些信息。

保密政策和广告选择 

我们使用常见的跟踪技术。

我们或我们的供应商使用几种常见的跟踪工具。这些工具可能包括浏览器cookies。我们使用这些工具。

• • 为了认识新的或过去的客户。
  • 如果你在我们的网站上注册，则用于存储你的密码。
  • 为了改善我们的网站和移动应用程序。
  • 为您提供我们认为您会感兴趣的广告内容。为此，我们或我们的商业伙伴可能会观察您在本网站和第三方网站上一段时间的行为。我们还可能收集有关您的浏览历史的信息。
  • 为了更好地了解我们的客户和我们的网站访问者的兴趣。

我们使用cookies和类似的追踪技术来追踪我们服务上的活动。

Cookies是含有少量数据的文件，可能包括一个匿名的唯一标识符。Cookies从网站发送至您的浏览器并存储在您的设备上。其他跟踪技术也被用来收集和跟踪信息，并改进和分析我们的服务。

我们在我们的服务中使用以下类型的cookies。

• • 严格必要的Cookies - 这些Cookies是必不可少的，因为它们使您能够使用我们的服务。例如，严格必要的cookies允许您访问我们服务的安全区域。没有这些cookies，就无法提供某些服务。这些cookies不会为营销目的收集您的信息。这类cookies对于我们的服务是必不可少的，它们不能被禁用。
    - 功能性cookies - 我们使用功能性cookies来记住您的选择，以便我们能够定制我们的服务，为您提供增强的功能和个性化的内容。例如，这些cookies可用于记住您的姓名或对我们服务的偏好。我们不使用功能性cookies来针对您进行在线营销。虽然这些cookies可以被禁用，但这可能会导致您在使用我们的服务时功能减少。
    - 性能或分析性cookies - 这些cookies收集有关您如何使用我们服务的被动信息，包括您访问的网页和您点击的链接。我们使用此类cookies收集的信息来改进和优化我们的服务。我们不使用这些cookies来针对您进行在线营销。您可以停用这些cookies。
    - 第三方Cookie - 这些是由第三方服务提供商提供的Cookie，属于上述的Cookie类别之一。这些第三方供应商根据我们的指示和符合本政策的义务，代表我们处理您的个人信息。

我们可能使用第三方服务提供商来监测和分析我们的服务的使用情况。

这方面的一个例子是谷歌分析。谷歌分析是由谷歌有限责任公司（"谷歌"）提供的网络分析服务，跟踪和报告网站流量。谷歌使用收集的数据来跟踪和监测我们服务的使用情况。这些数据将与其他谷歌服务共享。谷歌可以使用收集到的数据，对其自己的广告网络的广告进行情景化和个性化处理。
关于谷歌隐私做法的更多信息，请访问谷歌隐私和条款网页：https://policies.google.com/privacy?hl=en。谷歌分析选择退出浏览器插件为访问者提供了防止他们的数据被谷歌分析收集和使用的能力，可在以下网站上找到。 https://tools.google.com/dlpage/gaoptout.

我们不控制这些第三方服务供应商对您个人信息的处理，也不对其负责，每个服务供应商都有各自的隐私政策。

关于我们用来监测和分析我们服务使用情况的任何其他第三方服务供应商的信息，请发电子邮件给我们，地址是 [email protected].

我们可能使用再营销服务，在您访问我们的服务后在第三方网站上向您投放广告。

我们和我们的第三方供应商使用cookies来通知、优化和提供基于您过去访问我们服务的广告。我们为这些目的使用的一个例子是谷歌广告。谷歌广告的再营销服务是由谷歌提供的。你可以通过访问谷歌广告设置页面选择退出。 http://www.google.com/settings/ads.

另一个例子是Facebook广告。 你可以通过访问Facebook广告首选项页面选择退出。 https://www.facebook.com/help/109378269482053.

有关我们在您访问我们的服务后在第三方网站上向您投放广告的任何其他再营销服务的信息，请发送电子邮件至 [email protected].

我们也可能使用其他跟踪工具。

为了了解我们网站的表现，我们有时会使用转换信标、标签、脚本和像素，它们会在您点击某个特定按钮或到达某个特定页面时发射一行简短的代码来告诉我们。我们还使用这些跟踪技术来分析我们网站的使用模式。这些技术的使用使我们能够记录一个特定的设备、浏览器或应用程序访问了一个特定的网页。

你可以控制cookies和跟踪工具

您的浏览器可能为您提供了拒绝部分或全部浏览器cookies的选项。你也可以从你的浏览器中删除cookies。您可以通过采取以下步骤，行使您对我们网站上提供的cookies的偏好。

• • 第一方Cookies - 你可以通过你用来访问我们服务的浏览器来启用、禁用或删除我们的Cookies。要做到这一点，请遵循您的浏览器提供的指示（通常位于 "帮助"、"工具 "或 "编辑 "设置中）。请注意，如果您将浏览器设置为禁用cookies，您可能无法访问我们服务的安全区域，而且部分服务可能无法为您正常工作。你可以在http://www.allaboutcookies.org 找到更多关于如何改变你的浏览器cookies设置的信息。
  • 第三方Cookies - 现代浏览器也允许你使用上述步骤阻止第三方Cookies。
  • 拒绝追踪 - 我们不支持拒绝追踪信号。拒绝追踪是你可以在你的网络浏览器中设置的一个偏好，以告知网站你不希望被追踪。你可以通过访问你的网络浏览器的 "偏好 "或 "设置 "页面启用或禁用 "不跟踪"。

联系我们

如果您有任何问题，请联系我们

在使用我们的服务之前，请仔细阅读我们的 使用条款服务 条款和条件, 和本政策。除非本政策中另有定义，本政策中的术语与我们的使用条款中的含义相同。通过使用服务，您同意按照本政策、使用条款以及（如果进行了任何购买）任何适用的服务条款和条件收集和使用您的个人信息。如果您对本政策、使用条款或服务条款和条件的任何部分感到不舒服，您不得使用、访问或购买我们的服务。
如果您对本隐私政策有任何疑问或反馈，请通过电子邮件与我们联系，地址是 [email protected].

如果本政策有更新，我们会做什么？

我们可能会不时地更新本政策。我们将通过在本网页上公布新政策并更新生效日期来通知您任何变化。如果变化很大，我们将提供一个更明显的通知，如电子邮件通知（如适用）。请定期查看本政策的任何变化。本隐私政策的变更在本网页上公布后即生效。

版权所有 2021年霍恩布洛尔集团。保留所有权利。

For the purposes of the Canadian Policy, 
“Personal Information” means information about an identifiable individual, including where there is a serious possibility that an individual could be identified through the use of that information.  It does not include business information, such as the name, title, business address or telephone number of an employee of an organization. 
“Marketing Purposes” means in order to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you based on the Services that you already purchased or enquired about, if you have consented to receive such materials and/or if otherwise permitted by applicable law. 

除非另有说明，加拿大政策中所有其他大写的术语具有标准隐私政策中规定的含义。

我们收集哪些个人信息

We may receive, use and store the following categories of Personal Information which we have grouped together as follows:

• Identity Data includes first name, last name, username or similar identifier.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Financial Data includes bank account and payment card details.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website. When you access the Service with a mobile device, this Technical Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
• Profile Data includes your username and password, purchases or orders made by you, company engagements made by you such as calls, emails, or web pages visited, your preferences, feedback and survey responses.
• Audio & Video Data includes audio recordings of your voice if you call us and video footage and photographs that may be taken of the public areas of our premises, to the extent permitted by law.
• Electronic data includes online chat transcripts, SMS or text message transcripts, or email transcripts between you and Hornblower, and any photographs, video, multimedia, or messages or content you provide on the Sites such as reviews, comments, customer service requests, survey responses, images, testimonials, social media profiles, and other content, to the extent permitted by applicable law.
• Usage Data includes information about how you use our website, products and services. This Usage Data may include information such as the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
• Geolocation Data includes your geolocation, to the extent you have configured your device to permit us to collect such information;
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences, as well as inferences about your preferences, characteristics, behavior and attitudes.
• Recruitment Data includes:
  • Contact details (including names, postal addresses, email addresses and telephone numbers)
  • The information you have provided via our application process, including name, title, address, telephone number, personal email address, date of birth, gender, employment history, qualifications, and previous salary and benefits (if provided).
  • Details of your references, and medical records.
• We may also collect your Health Data. Specifically, we may collect data about:
  • Any health conditions you have;
  • Your Covid-19 vaccination status; and
  • Your dietary requirements.
• Inferences may be drawn or created from the above listed information about your interests and preferences

The amount and the type of the information we collect, use, or disclose will be limited, wherever possible, to that which is needed to fulfil the purpose(s) identified below.  We collect personal information by fair and lawful means and, wherever appropriate, directly from you.

我们为什么要收集个人信息

我们收集、使用和披露个人信息的主要目的是向您提供服务，包括并不限于以下目的。

我们还可能在适用法律允许或要求的情况下收集、使用和披露您的个人信息。

我们将您的个人信息保留多长时间

如本政策前文所述，我们仅在必要时保留您的个人信息，以实现我们收集信息的目的，包括为满足任何法律、会计或报告要求。如果不再需要保留您的个人信息，我们将安全地删除，或在某些情况下，为研究或统计目的对您的个人信息进行匿名化处理（使其不再与您相关联），在这种情况下，我们可以无限期地使用这些信息，而无需向您进一步说明。任何此类匿名化都将按照适用法律的规定并在其允许的情况下进行。.

个人资料的披露

To provide services and effectively run our business, we may need to share your Personal Information as permitted by law. We may share your Personal Information with the following categories of recipients:

• Other companies within the Hornblower Group Family of Companies
• Third party Service Providers who perform services on our behalf to help provide you with Services, including IT and system administration services, marketing service providers, data analytics providers. advertising partners, recruitment agencies.
• Third party ticket providers who may receive your personal data to provide you Services. For example, if you purchase a bundle package that includes offerings from a company outside the Hornblower Group Family of Companies (“Ticket Provider”), your personal data may be shared to facilitate your purchase.  Once personal information is shared with a Ticket Provider, the information becomes subject to the Ticket Provider’s privacy practices.
• Professional advisers including lawyers, bankers, auditors and insurers.
• Regulators and other authorities where required by law
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners are permitted to use your Personal Information in the same way as set out in this privacy statement.

We require all group companies and third party Service Providers to respect the security of your Personal Information and to treat it in accordance with the law. We do not allow our third party Service Providers to use your Personal Information for their own purposes and only permit them to process your Personal Information for specified purposes and in accordance with our instructions.  Your personal data is subject a Ticket Provider’s privacy policies once the data is transferred.

We do not sell the Personal Information we collect about you. We may, however, share your Personal Information with service providers or third parties in accordance with the business purposes set out in this privacy statement.

同意

We will obtain your consent to the collection, use, and disclosure of your Personal Information where required by applicable laws and regulations. We assume you have consented to our reasonable collection and use of Personal Information consistent with the purposes for which the information was given when you initiate contact with us or voluntarily provide Personal Information to us. We also assume that when you use our Services on behalf of yourself and/or others, that you consent on behalf of you and/or others to the reasonable collection, use and disclosure of Personal Information.

When using personal information for a new purpose, we will document that new purpose and ask for consent again.   We will not use your personal information without your consent unless it is for the same purpose for which the information was originally collected or compiled, consistent with the purpose for which the information was originally collected or compiled or authorized or required by law to do so.

个人资料在国外的转移

霍恩布洛尔集团的总部设在美国，网站的主机也在美国。因此，您的个人信息可能会被转移或储存在加拿大境外。您提供给我们的个人信息可能会被我们转移、存储或以其他方式处理个人信息的司法管辖区的法院、执法部门和国家安全机构获取。

你的权利

根据您的所在地，加拿大的个人可能根据适用的隐私和数据保护法对其个人信息享有某些权利，但根据这些法律会受到一些限制和制约，其中可能包括以下权利。

• 访问、更正、纠正或更新其个人信息。

• 被告知（和/或获得关于）其个人信息的存在、使用和披露的说明，并对这些信息的准确性和完整性提出质疑，并酌情予以修改。
• 撤销对继续收集、使用或披露个人信息的同意，但须遵守法律或合同限制和合理通知。
• 获取有关我们处理个人信息的政策和做法的信息；和/或
• 向被指定为负责遵守适用的隐私和数据保护法律的人提出问题或解决有关挑战。

请注意，您可能被要求提供 适当的 在要求行使您在适用的隐私和数据保护法律下的权利时，包括在要求访问或纠正您的个人信息时，您可能需要提供适当的身份证明。

如果你想行使上述任何权利，请联系我们的数据保护官，地址是 [email protected].

Information for California Residents

This section describes how we use, disclose, and process your personal information within the scope of the California Consumer Privacy Act of 2018 (“CCPA”) currently in effect through December 31, 2022 and the California Privacy Rights Act of 2020 (CPRA) which will become effective on January 1, 2023. This section supplements the above Privacy Policy and only applies only to California residents.  

我们收集的个人信息类别和使用方法

本加州隐私权部分使用的术语 "个人信息 "是指可识别、涉及、描述、有理由与之相关联或可合理地与特定消费者或家庭直接或间接联系的信息。"个人信息 "不包括任何公开的、未被识别的、汇总的或匿名的信息。我们还收集 "敏感的个人信息"，正如CPRA所定义的，该术语。

我们一般不收集生物识别信息，或与教育有关的信息。关于我们收集的个人信息以及我们如何收集这些信息的更多信息，请参考上述第1和第2节。

为商业目的分享个人信息

我们可能会出于下图所述的商业目的，向另一方披露您的个人信息。当我们向第三方服务提供商披露此类个人信息时，我们会根据合同进行披露，该合同描述了此类披露的目的，并要求接收方对个人信息进行保密，不得将其用于合同规定的职责之外的任何其他目的。如果我们与第三方票务供应商共享您的信息，那么一旦数据被转移，您的数据可能受其隐私政策的约束。 例如，当您购买包括与霍恩布洛尔集团旗下公司（"票务供应商"）合作的捆绑套餐时，我们可能会与该公司分享您的个人数据，以提供所购服务。一旦数据被转移，您的个人数据将受门票供应商的隐私政策约束。

我们将您的个人信息保留多长时间

如本政策前文所述，我们仅在必要时保留您的个人信息，以实现我们收集信息的目的，包括为满足任何法律、会计或报告要求。如果不再需要保留您的个人信息，我们将安全地删除，或在某些情况下，为研究或统计目的对您的个人信息进行匿名化处理（使其不再与您相关联），在这种情况下，我们可以无限期地使用这些信息，而无需向您进一步说明。任何此类匿名化都将根据适用法律并在其允许的情况下进行。

您的加州隐私权利

作为加州居民，您拥有与您的个人信息有关的权利；但是，您的权利受到某些例外情况的限制。例如，如果披露特定的个人信息会对个人信息的安全、您在我们这里的账户或我们网络系统的安全造成实质性的、明确的和不合理的风险，我们就不能披露这些信息。

• 反对歧视的权利 - 你有权不因行使本节所述的任何权利而受到歧视。我们不会因为您行使知情权、删除权或选择退出销售而对您进行歧视。
• 知情权--你有权以书面形式要求获得(i)企业在前一个日历年内为第三方的直接营销目的而向第三方披露的个人信息类别，如姓名、地址、电子邮件地址等，以及(ii)所有这些第三方的名称和地址。此外，你有权要求(i)我们收集的关于您的个人信息的类别，(ii)收集个人信息的来源类别，(iii)收集信息的业务或商业目的，(iv)我们与之分享个人信息的第三方类别，以及(v)我们持有的关于个人的具体个人信息。您有权要求获得我们在您提出要求前12个月内收集的关于您的具体个人信息的副本。
• 删除权 - 您有权要求我们删除我们从您那里收集的或保存的关于您的任何个人信息，但有某些例外情况。
• 更正权 - 从2023年1月1日开始生效，如果您认为我们保存的关于您的任何个人信息是不准确的，根据CPRA，您可以提交请求，要求我们更正该信息。在收到可核实的纠正不准确的个人信息的请求后，我们将采取商业上合理的努力，按照您的指示纠正信息。
• 限制使用您的敏感个人信息的权利--从2023年1月1日开始生效，您可以指示我们将您的敏感个人信息的使用限制在提供我们的商品和服务所合理需要的范围内，或根据需要使用；确保安全性和完整性；用于短期、短暂的使用，包括用于非个性化广告。维护或服务账户，提供客户服务，处理或履行订单和交易，验证客户信息，处理付款，提供融资，提供分析服务，提供存储，或其他类似服务；以及验证或维护我们拥有、制造、代工或控制的服务或设备的质量或安全，并改进、升级或增强此类服务或设备。

要维护您对个人信息的知情权、删除权或更正权，或限制您的敏感个人信息的使用，或有任何其他问题或疑虑，请通过电子邮件联系我们，地址是 [email protected]或拨打我们的免费电话833-311-0971。

When making a request regarding your privacy rights, we may ask you to verify your identity. To do so, we may ask you to verify Personal Information we already have on file about you. If we cannot verify your identity from the information we have on file, we may request additional information from you, which we will only use to verify your identity, and for security or fraud-prevention purposes. If you exercise your right to request specific pieces of your personal information, we may require you to sign a declaration under penalty of perjury that you are the consumer whose personal information is the subject of the request.  

• 选择退出出售或共享您的个人信息的权利--CCPA对 "个人信息 "和 "出售 "作了宽泛的定义，因此，为获取利益而共享与您相关的标识符和标识符可能被视为一种出售。您有权选择不接受CCPA中定义的出售您的个人信息。我们不会出售您的个人信息。但是，我们确实 "共享 "通过cookies收集的个人信息，如IP地址，以达到跨背景行为广告的目的。要选择不为此目的共享您的个人信息，请参考本隐私政策中题为 "您可以控制cookies和跟踪工具 "的部分，或访问我们的网站。不要出售或分享我的个人信息网页了解更多信息。

闪耀的光芒法

加州居民可要求我们提供一份通知，说明我们在前一个日历年内为直接营销目的与第三方（包括我们的公司附属机构）共享哪些类别的个人信息（如有）。您可以每年免费索取一次此类通知。要索取通知，请发电子邮件给我们[email protected].在您的请求中，请说明您想要一份 "加州隐私权利通知"。我们将在三十(30)天内或在法律允许的情况下给您答复。

财政奖励的通知

We offer our customers a loyalty program that provides certain perks, such as points that are redeemable for discounts on Services. The loyalty program is free to all customers and rewards you for using our Services. You can find a full description of the Loyalty Program, including the benefits offered, and related legal terms by reading our Rewards Terms or, for American Queen Voyages, the SSOA Loyalty Program Terms. We may also provide other programs, such as sweepstakes, contest, or other similar promotional campaigns (collectively, the “Programs”). When you sign up for one of these Programs, we may ask for personal information like your name and email address.

Financial incentives, as defined under the “CCPA, include programs, benefits, or other offerings, including payments to consumers as compensation, for the disclosure, deletion, or sale of personal information about them. These Programs may be considered a “financial incentive” under California law because they involve the collection of personal information.

When you sign up for one of the Programs and provide your personal information, for example, name and email address, the collection of personal information for the Programs may be considered a financial incentive. In such circumstances, we offer a price difference that is reasonably related to the value of your data to us in connection with the loyalty program or Programs.

You may opt-out from participating in a Program at any time by contacting us using the options provided in the applicable Program rules. For full details about the loyalty program, please read the Rewards Terms or, for American Queen Voyages, the SSOA Loyalty Program Terms. Program rules for other Programs will be released as they become available.

Information for Colorado, Connecticut, Utah, and Virginia Residents

This section provides residents of the states of Colorado, Connecticut, Utah, and Virginia with additional information regarding our collection, use and disclosure of their personal information that supplements the disclosures in our Privacy Policy above. This section uses certain terms that have the meaning given to them in the Colorado Privacy Act, Connecticut Personal Data Privacy and Online Monitoring Act, Utah Consumer Privacy Act, and Virginia Consumer Data Protection Act respectively.

Personal Information Collected and Purposes of Processing Personal Information

In addition to the disclosures in our Privacy Policy above, we collect the personal information and process the personal information for the purposes detailed in the Personal Information Categories We Collect and How We Use It section above.

Disclosure of Personal Information

In addition to the disclosures in our Privacy Policy above, we disclose and share your personal information as described under Sharing Personal Information for Business Purposes in the section above.

Notice of Rewards Program

Information about our Rewards Programs and the information we collect is detailed in the Notice of Financial Incentives section above.

Your U.S. State Privacy Rights

The residents of Colorado, Connecticut, Utah, and Virginia have the following rights with respect to their personal information:

• To access personal information
• To correct personal information (Colorado, Connecticut, and Virginia only)*
• To delete personal information
• To opt-out of targeted advertising

These rights are further detailed in the Your California Privacy Rights section above. Colorado residents may exercise their privacy rights by following the instructions included in the Your California Privacy Rights section above.

当我们依靠您的IP地址时，我们不能将本节的条款适用于任何向我们掩盖或以其他方式隐藏其位置信息以便不显示位于指定国家的个人。如果本节的任何条款与本政策中的其他条款相冲突，本节的条款应适用于指定国家的用户。

City Cruises Limited (a company incorporated in England and Wales, with company number 00312286) is Hornblower’s representative regarding data privacy matters in the United Kingdom. Its contact details are: Cherry Garden Pier, Cherry Garden Street, Rotherhithe, London, SE16 4TU; [email protected].

Walks Agency Limited, a company incorporated in Ireland, is Hornblower’s representative regarding data privacy matters within the European Economic Area. Its contact details are: 114 Lower Baggot Street, Dublin D02 YX75 Ireland; [email protected].

You can direct any questions or complaints about the use or disclosure of your Personal Information to us by contacting us as set out above. We will investigate and attempt to resolve any complaints or disputes regarding the use or disclosure of your Personal Information. If you are located in Europe and are dissatisfied with the resolution of your complaint, you may contact the applicable data protection authority in your jurisdiction in Europe using the contact details provided at http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm for further information and assistance.

Where we need to collect Personal Information by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services or process your job application). In this case, we may have to cancel a product or service you have with us, or not progress your job application. We will notify you if this is the case at the time.

收集的个人信息的类别

We may receive, use and store the following categories of Personal Information which we have grouped together as follows:

• Identity Data includes first name, last name, username or similar identifier.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Financial Data includes bank account and payment card details.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website. When you access the Service with a mobile device, this Technical Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
• Profile Data includes your username and password, purchases or orders made by you, company engagements made by you such as calls, emails, or web pages visited, your preferences, feedback and survey responses.
• Audio & Video Data includes audio recordings of your voice if you call us and video footage and photographs that may be taken of the public areas of our premises, to the extent permitted by law
• Electronic data includes online chat transcripts, SMS or text message transcripts between you and Hornblower, and any photographs, video, multimedia, or messages or content you provide on the Sites such as reviews, comments, customer service requests, survey responses, images, testimonials, social media profiles, and other content, to the extent permitted by applicable law.
• Usage Data includes information about how you use our website, products and services. This Usage Data may include information such as the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
• Geolocation data includes your geolocation, to the extent you have configured your device to permit us to collect such information.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences, as well as inferences about your preferences, characteristics, behavior and attitudes.
• Recruitment Data includes:
  • Contact details (including names, postal addresses, email addresses and telephone numbers)
  • The information you have provided via our application process, including name, title, address, telephone number, personal email address, date of birth, gender, employment history, qualifications, and previous salary and benefits (if provided).
  • Details of your references, and medical records.
• We may also collect your Health Data, which is a Special Category of Personal Information. Specifically, we may collect data about:
  • Any health conditions you have;
  • Your Covid-19 vaccination status; and
  • Your dietary requirements.
• Inferences may be drawn or created from the above listed information about your interests and preferences

处理您的个人信息的法律依据

We have set out below, in a table format, a description of all the ways we plan to use your Personal Information, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your Personal Information for more than one lawful ground depending on the specific purpose for which we are using that data. Please contact us by emailing us at [email protected] if you need details about the specific legal ground we are relying on to process your Personal Information where more than one ground has been set out in the table below.

1. MARKETING   

We strive to provide you with choices regarding certain uses of your Personal Information, particularly around marketing.

We may use your Identity, Contact, Technical, Usage, Geolocation and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us, purchased goods or services from us, consented to receiving such communications or where we are pursuing a legitimate interest and have a lawful right to do so and, in each case, you have not opted out of receiving that marketing.

If you do not want us to use your Personal Information in this way or to disclose your Personal Information to third parties for marketing purposes, please click an unsubscribe link in your emails or emailing us at [email protected]. You can object to direct marketing at any time and free of charge.

2. 选择退出

You can ask us to stop sending you marketing messages at any time by   clicking on an unsubscribe link in your emails or emailing us at [email protected] at any time.

Where you opt out of receiving these marketing messages, this will not apply to Personal Information provided to us as a result of a product/service purchase, service experience or other transactions.

3. 披露您的个人信息

To provide services and effectively run our business, we may need to share your Personal Information as permitted by law. We may share your Personal Information with the following categories of recipients:

• Other companies within the Hornblower Group Family of Companies;
• Service providers (which may include “service providers” as that term is defined under the General Data Protection Regulation, including IT and system administration services and recruitment agencies;
• Third party ticket providers who are entities outside the Hornblower Group Family of Companies (“Ticket Providers”), but from whom you purchased services from our Sites.
• Professional advisers including lawyers, bankers, auditors and insurers;
• Regulators and other authorities where required by law;
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners are permitted to use your Personal Information in the same way as set out in this privacy statement.

We require all group companies and third party Service Providers to respect the security of your Personal Information and to treat it in accordance with the law. We do not allow our third party Service Providers to use your Personal Information for their own purposes and only permit them to process your Personal Information for specified purposes and in accordance with our instructions.  Your personal data is subject a Ticket Provider’s privacy policies once the data is transferred.

We do not sell the Personal Information we collect about you. We may, however, share your Personal Information with group companies, service providers, or third parties in accordance with the business purposes set out in this privacy statement.

4. 国际转让

Hornblower Group is headquartered in the United States and the Sites are hosted in the United States. As a result, if you are located in Europe or the United Kingdom your Personal Information may be transferred outside Europe.

Personal Information that is voluntarily provided to us may be maintained or accessed in servers or files located in the United States, which some or all of the Designated Countries have not deemed to provide “adequate” privacy safeguards. If you do not consent to having your Personal Information processed and stored in the United States, please do not provide it to us. By voluntarily providing your Personal Information on or via the Sites, you acknowledge and accept that your Personal Information will be transferred, processed and stored in the United States.

Some of our third party service providers and group companies are based outside the Designated Countries so their processing of your Personal Information will also involve a transfer of data outside the Designated Countries.

Whenever we transfer your Personal Information out of the Designated Countries, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We will only transfer your Personal Information to countries that have been deemed to provide an adequate level of protection for Personal Information by the European Commission.

Where we use certain providers or transfer data between the Hornblower Group Family of Companies, we may use specific contracts approved by the European Commission which give Personal Information the same protection it has in Europe. For further details, see:  https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection_en for the EU, https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/international-transfers/ for the UK, and https://www.edoeb.admin.ch/edoeb/en/home/datenschutz/arbeit_wirtschaft/datenuebermittlung_ausland.html for Switzerland.

Please contact us at the details set out above if you are located in Europe and want further information on the specific mechanism used by us when transferring Personal Information out of Europe.

5. 数据安全

We have put in place procedures to deal with any suspected Personal Information breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

6. 数据保存

As stated earlier in this Policy, we will only retain your Personal Information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Where it is no longer necessary to retain your Personal Information, we will securely delete, or in some circumstances, anonymize your Personal Information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further statement to you. Any such anonymization would be performed in accordance with, and where allowed by, applicable law.

To determine the appropriate retention period for your Personal Information, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. 你作为指定国家居民的法律权利

If you are located in the Designated Countries, under certain circumstances, you have rights under data protection laws in relation to your Personal Information. These rights include:

Request access to your Personal Information (commonly known as a “data subject access request”): this enables you to receive a copy of the Personal Information we hold about you and to check that we are lawfully processing it.

Request correction of the Personal Information that we hold about you: this enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your Personal Information: this enables you to ask us to delete or remove Personal Information where there is no good reason for us continuing to process it.

You also have the right to ask us to delete or remove your Personal Information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your Personal Information to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your Personal Information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.

You also have the right to object where we are processing your Personal Information for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

You have the right not to be subject to automatic decision-making, including profiling. We sometimes use our computers and technology to study your personal information. This helps us to use this information so we know how you use our services, and make suggestions and recommendations to you about goods or services that may be of interest to you.

Request restriction of processing of your Personal Information. This enables you to ask us to suspend the processing of your Personal Information in the following scenarios:

(a) if you want us to establish the data’s accuracy;

(b) where our use of the data is unlawful but you do not want us to erase it;

(c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or

(d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your Personal Information to you or to a third party. We will provide to you, or a third party you have chosen, your Personal Information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your Personal Information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please email us at [email protected].

We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Information (or to exercise any of your other rights). This is a security measure to ensure that Personal Information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.